Have questions about furnace and air conditioning solutions? Official Heating & Cooling is here to answer your heating and cooling questions! Please scroll below to find answers to our customers frequently asked questions. Don’t see your question listed? Give us a call at (815) 220-5125.


Cooling FAQs

How much does a new a/c unit cost?

The cost of a new air conditioner for your home will vary based on the BTU capacity and the SEER rating. Schedule a free in-home consultation to determine the proper size a/c for your home.

 

How long should my air conditioner last?

Typically, an a/c unit can last 15 years though there are benefits to replacing your air conditioner before it breaks down. Older air conditioners are less efficient, causing your electric bill to be higher. For a free in-home evaluation on a new high-efficiency unit, request an appointment.

 

How often should I schedule air conditioner maintenance?

Seasonal maintenance is critical for your air conditioning unit to perform properly during the summer months. We recommend servicing your HVAC unit at least once a year in the early spring to prepare for the hot summer months ahead. Manufactures recommend annual ac maintenance to keep your equipment running at factory specifications.

 

What size A/C unit do I need?

To ensure proper performance for your air conditioning system, a manual J load calculation is necessary.

Request an appointment

 

Why is my air conditioner not working?

There can be many reasons that your air conditioner is not working properly. If your a/c unit is showing any of the below symptoms, it’s time to call our N.A.T.E certified technicians for prompt air conditioning repair.

  • noisy air conditioner
  • frozen or ice on a/c unit
  • air conditioner is leaking
  • strange sounds during operation
  • a/c is blowing hot air
  • short cycling

Heating FAQs

How often should I change my furnace filter?

A dirty air filter can cause many problems including requiring your hvac system to work overtime to provide the desired indoor temperature and lowering the indoor air quality of your home. To reach maximum indoor comfort, we recommend you change your furnace filter every three months, though in peak summer or winter months when your hvac unit is working harder, it may require monthly changes.

 

How often should I service my furnace?

It’s important to schedule regular furnace maintenance to ensure your system is keeping you warm during the cold winter months in Illinois. Manufactures recommend annual maintenance to keep your equipment running at factory specifications.

 

Why is my furnace blowing cold air?

There can be many reasons that your furnace is not working properly. If your heating unit is showing any of the below symptoms, it’s time to call our N.A.T.E certified HVAC technicians for prompt furnace repair.

  • furnace making loud noise
  • leaking furnace
  • furnace blowing cold air
  • short cycling

 

What size furnace do I need?

To ensure proper performance for your heating system, a manual J load calculation is necessary.

Request an appointment


General HVAC FAQs

Do you offer HVAC financing options?

Yes! We offer many programs for all needs. For more information on our financing options, please view our HVAC Financing page.

 

Are HVAC service contracts worth it?

Being proactive about your HVAC service maintenance ensures that your hvac equipment is running properly all year around. Benefits of Official Heating & Cooling’s HVAC Maintenance agreement include:

  • Priority service if your equipment is down.
  • 15% discount on all parts.
  • 10% discount on all accessories and new equipment.
  • Maintain peak efficiency.
  • Extend lifespan of equipment.
  • Peace of mind knowing your equipment is covered 24/7.
  • Validate manufacturer’s warranty.
  • Monthly payments as low as $7.90.

 

Are Official Heating & Cooling HVAC technicians certified?

Our HVAC technicians are all Carrier and N.A.T.E certified. Continued education for all installers, service technicians, and office staff is also provided. As technology changes, Official Heating & Cooling stays up to date.

 

What are your HVAC coupons?

View our HVAC specials page to save money on select equipment and services.

 

How do I schedule an appointment with Official Heating & Cooling?

Request an appointment online or call our office at (815) 220-5125 and talk with our friendly staff!