Customer Reviews & Testimonials
Read the reviews and testimonials that our Official HVAC customers have said about our services!
“I have been with Official (Crystal Lake Office) since I had my new HVAC system installed approximately four years ago. Their office staff is awesome and always a pleasure to speak with. The sales rep I worked with, Bill Wojtko, when I had my furnace and AC discussed and set up install was very detailed and answered all of my (many) questions. Each year when I have my furnace and AC cleaned checked the service reps are ALWAYS polite, professional and respectful. I even recommended them to my sister and my neighbor and both were extremely pleased with the customer service (and price) that they received. You can’t get any better than this! I highly recommend Official Heating and Cooling…. and trust me as I am very detailed and analytical especially when it comes to replacing and maintaining major components such as HVAC systems. THEY ARE THE BEST!!”
Jo Novak – 5-Star Google Review
“We needed emergency call. Came out right away. Did not overcharge us. Excellent and friendly techican”
Monica Netkow – 5-Star Google Review
“Technicians and office associates have always been a joy to do business with. I have used Official HVAC for many years and has shown professional etiquette consistently. I highly recommend Official.”
Bob Miller – 5-Star Google Review
“Excellent customer support! I can always trust Official Heating & Cooling to give me a fair price and offer great solutions.”
Jennifer – Barrington, IL
“Honest, fair and affordable
“Wonderful quick response when our humidier wasn’t working. Just a small wire had come disconnected. They replaced the connector base with a new one with no charge! Thanks Official”
“Wally did a fantastic job, very polite, very pleased with the work & how neat he was. Never let him go! Please be sure to thank him!”
Virginia O. – Algonquin, IL
“The installation appointment for our furnace, A/C, air cleaner and humidifier went excellent today. We are very happy with out decision to use Official Heating & Cooling. Thank you very much for you concern about our satisfaction. We also are very thank you for the outstanding service Wally and Fred provided when installing the equipment.
Without hesitation, we will continue using you for our annual service checkups and in the event any unexpected problem may arise. We feel very confident and satisfied with the service and equipment we received from you.
I posted a review on Yelp about our experience. And, I also have already had the opportunity to tell a neighbor about the high quality of service and satisfaction we have from working with you.
Thank you very much for your help and concern for our happiness.”
Larry Burns – Palatine, IL – Yelp Review – Official Heating & Cooling – Palatine
“Thank you everyone for all your help. Corky was WONDERFUL. Even my father was impressed. Tough to impress dear old dad. He was very thorough, polite and friendly.
I had made a list of things I wanted to be sure he checked, and questions I had. I never needed the list, he addressed them all as he went through the house, did a good job of explaining what he had found.
As we spoke already, we knew we needed a new furnace, and probably a new a/c unit. We were right. We look forward to being your customer! Again thank you all.”
“I just spoke w/Matt to set up a return call w/a blower wheel. Ken was here Saturday for no heat. Matt had stated he had been using a different company, Mendel, and was displeased with them wanted to try someone new, our sticker was on his unit so he called us. Stated he was very happy with Ken’s service, and we have a new customer in him!”
Matt Ensenberger – South Elgin, IL
“I called your office on Tuesday the 7th due to furnace troubles. Sean came out and fixed the problem (Thermostat) in no time. I just wanted to say that from the moment the young lady answered the phone until Sean came out and fixed my problem the service was top notch.
You have a great team there and I always feel like I am being treated like a friend. Thank you.”
Mary Weeks – Vernon Hills, IL